Provides an introduction to management concepts and techniques for managing the on-going value creation activities of a wide range of organizations. Value creation includes manufacturing hardware, developing software, and delivering services. The customer service perspective is emphasized and products are viewed as one way of delivering exceptional services. Globalization and supply chains challenges are addressed.

Strategic Guidance for Operations, Global Outsourcing Total Quality Forecasting Demand Arrangement of Facilities Application of Technology Planning for Operations and Capacity Managing the Supply Chain and Materials Managing Inventory Scheduling and Controlling Manufacturing JIT and TOC Philosophies

1) To gain a basic understanding of issues, concepts, and models useful in achieving excellence in operations management. 2) To gain an appreciation on how operations management is critically interrelated with other major business functions. 3) To help students decide whether they want to pursue or continue a career in operations management.

EMEN 5010 (Intro. to Engineering Management) or instructor consent.

Collier and Evans, Operations Management: Goods, Services and Value Chains, 2nd ed. with CD.

Web and e-mail access and Microsoft Office required. Students must register on the web at ecollegedirect.ecollege.com for the eCollege companion to this course. See page 30 for more information.