An in-depth investigation of the concepts, tools, and techniques used in the management and measurement of Quality, productivity. Topics include basic statistics and probability; process variation; statistical process control charting and capability analysis for process, product, and management systems; an introduction to design of experiments (DOE) in business and industry.

1. Fundamentals & Foundations of Quality: Understanding Variation, Process Documentation, Basic Statistical Methods & Probability, Principles of Process Variation 2. Statistical Process Control: Nature & Use of Process Control Charts, Control Chart Selection & Interpreting Out-of-Control Conditions, Variables and Attributes Control Charts 3. Capability Studies & Design of Experiments: Performing Capability Studies for Variables and Attribute Data Applications, Performance & Capability Indices - Use, Interpretation, Cautions 4. Principles of Experimental Design

Develop student skills in continuous improvement, problem-solving, statistical process control (SPC), and the design of experiments (DOE/DOX).

EMEN 5040 (Quality, Strategy and Value Creation) or instructor consent.

Gitlow et al., Quality Management, 3rd ed., McGraw-Hill/Irwin, 2005, ISBN 0-07-366263-1.

Web and e-mail access required. MVPStats statistical software (http://www.mvpprograms.com/html/student.html). Software must be purchased.