Introduces business performance excellence (BPE) including history of Quality Sciences, Six Sigma, and Deming's Theory of Profound Knowledge. Addresses use of strategic planning, policy deployment and Total Asset Utilization to exceed customer requirements and maximize profitability. Topics addressed strategically and tactically through case analysis, field study, and experiential learning.

The History and Development of the Quality Sciences in the United States The W. Edwards Deming's Theory of a System of Profound Knowledge The Application of the System of Profound Knowledge as a Basis for a Model for Achieving Business Performance Excellence - Transitioning from 'Good to Great' Elements of the BPE Model and Its Application (Phase I) Strategic Planning & Policy Deployment (Hoshin Planning) Total Asset Utilization (TAU) Customer Product / Process Rationalization (Phase II A) Overview of Additional Elements of the BPE Model

The student will be specifically capable of (a) describing an integrated approach for deploying an organization's Performance Indicators (i.e. KPIs and NFIs) throughout an organization in order to deploy those resources necessary to achieve its Strategic and Tactical Objectives, with the result of achieving its Strategic and Business Plan year after year; (b) describing and applying a comprehensive model for Total Asset Utilization (TAU) and Customer/Product/Process Rationalization (CPR) which will allow each student, in their own current or future work setting, to assess the use and cost of their assets in such a way so as to facilitate an almost immediate improvement in their company's level of profitability (and, usually, without the need for capital investment or head count reduction!); and (c) describing an integrated (with the organization's Strategic and Business Plan) model for Customer Satisfaction Improvement, designed to identify opportunities for improvement which (if achieved) constitute points of differentiation for which a firm's Critical Customers are willing to pay.

The student will be capable of describing contemporary models and components for developing and managing a high-powered organization; with the maximization of profitability in the presence of financial growth as a targeted objective. these models/approaches, the instructor will present a series of actual examples and applications drawn from contemporary business and industrial case studies. Examples from firms such as Anheuser-Busch; the Earthgrains company; ALCOA, and ALCOA of Australia; Molex, and Molex-Singapore; the Applied Magnetics Corporation; the Inland Steel company; Ford Motor Company; Motorola (Semi-Conductor Division); and the Oregon Saw Chain company (Omark Industries) will be used to illustrate these models & principles.

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None. Students must register on the web at ecollegedirect.ecollege.com for the eCollege companion to this course. This web tool contains all course materials, asynchronous discussion assignments, a grade book, course calendar, and other features utilized by the instructors.