Study of methods designed to maximize excellence in business performance. Includes interactions with the customers and suppliers, integrated manufacturing, and meeting customer requirements while focusing on maximizing profitability. These characteristics are addressed both strategically and tactically through the use of case analysis, field study, and experiential learning for both the production and service sectors.

Introduction; Understanding Customer/Consumer Requirements; The Key to Equipment & Facilities Optimization Without Capital Expenditures; Creating a Value-Added Supplier Quality Assurance System;

Completes the review and understanding of the BPE Model initiated in EMEN 5040. Allows the student to acquire an in-depth understanding of methods and principles associated with Customer and Supplier Quality Assurance Systems, Principles of Daily Management, Effective Employee Involvement models, and how to execute Statistical Start-Ups of new and existing lines/facilities

As a result of successfully completing this course, the student will be capable of describing comtemporary models and components for developing and maintaining a high-powered organization; with the maximization of profitability in the presence of financial growth as a targeted objective.

EMEN 5040 (Quality, Strategy, & Value Creation). EMEN 5042 (Methods for Quality Improvement) recommended.

Provided by the instructor.

None